Student Job Opportunity

Apply on their website: https://hotjobs.applylogic.com/careers/53469-General/jobs/16398142-Junio...

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We have an immediate (on-site) Junior Customer Support Specialist position in Clinton, TN. If you join our team in this role, you will provide tier I and II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

Required Knowledge and Experience:

High School Diploma.

• 0-2 years related experience.
• Ability to utilize automated information systems to analyze routine situations.
• Ability to review incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
• Ability to resolve problems or contacts more senior technical support as necessary.
• Provide support users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conduct technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintain network diagrams and circuit records.
• Instruct users in the use of PCs and networks.
• Ability to perform basic PC, PBX, and network software programming.
• Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
• Experience with O365.

Clearance:
Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:

• Work history
• Known associates
• Criminal history
• Financial status
• Medical release

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 11 Federal Holidays